MY FREAKING HOLOSUN EPS CARRY RETICLE STUCK - HELP!

Okay guys, We're having a major issue with my Holoson EPS Carry. The reticle is completely stuck. I've tried everything - taking it apart, cleaning it, adjusting the settings, but nothing seems to work. It's like it's possessed. Has anyone else ever experienced this issue? Any tips on holosun eps footprint how to un-brick this thing would be greatl